Wedding Dress Frequently Asked Questions
Other Frequently Asked Questions
Q: How often and when are new styles release?
A: New styles come out twice a year for most designers. Make sure to check our social media to see new styles that have been release.
Q: How much is shipping?
A: Shipping costs can range based on number of items purchased, standard and expedited shipping chosen. We suggest finding out how much your package will cost once you have added everything to your cart.
Q: Will I have to pay customs tax when the dress arrives?
A: There is a possibility that you may get charged duty and tax at the door due to the value of the item and the size of the shipment.
Q: Do you carry Bridesmaid dresses?
A: As of April 1, 2025 we will no longer be carrying bridesmaid dresses. All current in stock dresses will be available for purchase off the rack at a discounted price.
Q: Do you offer plus sizing?
A: We offer bridal sizing US 00 - US 32 at no additional charge for sizing. In store samples range from 6-26.
Q: Where can I try on the dresses?
A: We have one location that carries a small selection of our current stock gowns as well as all the pre-loved consignment gowns. The address is 286 Central Ave Suite 3 in London, On Canada. The boutique is By Appointment Only, to schedule and appointment please email customercare@bergamotbridal.com or call 519-697-3716
Q: Why is there a cancellation fee?
A: There is a $50 Missed or Cancelled appointment fee if cancelled 24 hours or less before your appointment date. This ensures that our time is respected and the effort stylists put in to preparing for your appointments.
Q: How do I know what size to order?
A: In each dress you will see a diagram of how to measure yourself properly. Bridal sizing is generally two sizes smaller than your regular dress size and that is why taking proper measurements is very important.
To take your measurements you will need your bust size, natural waist size, and hips. You measure your bust at the fullest part of the breast straight across the back. Waist is taken usually about 1-2 inches above the belly button. Hips are measured around the fullest part of the buttocks and hip. These three measurements will tell you which size to order. Again you are welcome to set up a FREE video chat appointment with one of our bridal consultants to help you make sure you are doing your measurements properly to order the right size dress for you.
Q: Can I exchange my dress?
A: We would love to be able to offer an exchange program, however when you order a dress it is made specifically for you and as such can not be exchanged for another dress.
Q: Can I return my dress for a refund?
A: All dresses once ordered are made specifically for you and as such they are final sale with no refunds available.
Q: How long will it take for my dress or accessories to come in?
A: Our dresses take on average 4-7 months to arrive, though we always recommend you start shopping for your dress 10-12 months before your wedding to allow time for alterations. This shipping time is an average estimate and may vary based on time of year and other factors that may make the shipping time longer. Accessories are made by hand and made to order, they take 4-6 weeks to arrive to our boutique to undergo quality assurance and then shipped to you within 48 hours.
Q: Will I still need to tailor my dress?
A: Yes! Your dress will be ordered to fit the largest part of your measurement, which means it will need to be taken in at other areas of your body and hemmed as needed. This is very normal and the same way all wedding dresses are made (unless it's a custom to you gown). Any tailor in your area who specializes in wedding gowns will know how best to tailor your dress so it fits perfectly for your wedding day!
Q: Will the tariffs effect the price of my dress order?
A: Yes, but all tariff calculations have already been done for you and are already wrapped into price you see on the dresses in store.